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Returns & Warranty

Unopened products may be returned within 30 days of delivery. Opened devices may be eligible for warranty replacement if a manufacturing defect is verified. The limited warranty does not cover lost recovery phrases, user error, phishing, unauthorized transactions, physical damage, or modified firmware.

Start a return or warranty request by contacting support@appvexo.xyz with order number, device model, and issue description.

Appvexo

ColdKey Devices LLC · 548 Market Street, Suite 48722, San Francisco, CA 94104, USA

Storage-only hardware wallets. No trading, exchange, brokerage, custody, or investment services.

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